OUR RETURN POLICY
Conditions
We hope that you appreciate the beauty of our small-scale collections. Should you find any imperfections, please note that some of our products are one-of-a-kind. Which can lead to slight variations from the product pictures listed on our website.
To be eligible for a return, your item must be in the same condition that you received it. Unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start a return, you can contact us at henandchickstudios@gmail.com. Please email us your name, order number, and reason for return. If your return is accepted, we will send you more information on how to ship the returned product back to us. Please note, as a small business we will not be responsible for paying for the shipping costs of returning items. Items sent back to us without first requesting a return will not be accepted.
We do not offer refunds for shipping fees, you will only be refunded the cost of the item(s) you return.
Sale Items
If you purchase the product on sale for 20% off or more, the order is not eligible for returns, refunds, or exchanges.
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.
Hen and chick is a locally owned, family operated, gift shop located in the heart of downtown Saskatoon, Saskatchewan. We strive to find quality goods made all across Canada for your gifting needs. This includes Canadian made jewelry from local jewelry artists. Beeswax candles, soy candles, everlasting candles, and wooden wick candles because candles are always a good idea. All natural bath and body products including lotions, bath oils and bath salts, face toner, lip balm, body scrubs, and bath bombs.
Many home decor items such as crystals and gemstones, rustic farmhouse style coat hooks and wool blankets made in canada. Baby clothing and needs, like blankets and toques. Do it yourself kits of mushrooms and bath bombs. Jams and pantry items such as pancake mix and syrup, chocolate, lollipops, and maple syrup. Tea and reusable tea bags and strainers to pair with slippers and local art prints. Stuffed animals for the kids along with natural nail polishes. And the smaller items like key chains, postcards, greeting cards and magnets.
There is always a focus on packaging and price point so you can feel comfortable gifting handmade items without the sacrifice of appearance. Our collection has been continually growing over our last eight years in business and has reached over one hundred and twenty small Canadian businesses. This of course includes our local makers of Saskatoon and Saskatchewan as well. We are always adding to the stores options every month so it is always worth a trip to see what is happening at our hidden gem of treasures! Located at 129 2nd Avenue North in downtown Saskatoon.